I called Night Owl Appliance Repair because I had a recall on my Bosch dishwasher. The person that answered the phone was very rude and unprofessional. She told me they would not be able to fix my dishwasher, as the part I needed was on back order and asked why I waited so long to call for a recall. I am not the original owner of the dishwasher, and obviously the previous owner of the house got the recall notice, not me. I read about the recall in the newspaper. I don't know why this would have made any difference anyway. She acted like it was my fault that the dishwasher was defective and told me to call back in a month. Fat chance, Night Owl. The only call I am making is to the BBB and to Bosch to tell them never to use them as a service. You Suck Night Owl. I hope you go out of business.