Unfortunately I had to go with this company because my appliance was still under warranty and this was the company they sent out. The guy that came to the house was awesome. Unfortunately you have to deal with the lady who has absolutely no customer service skills what so ever. She always answers the phone like you’re...
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I called Night Owl Appliance Repair because I had a recall on my Bosch dishwasher. The person that answered the phone was very rude and unprofessional. She told me they would not be able to fix my dishwasher, as the part I needed was on back order and asked why I waited so long to call for...
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Update by user Sep 18, 2017 I have to remove negative reviews, she will refund $500 of the $790 I paid for parts, and $299.00 for unused labor. $500 is better than nothing. Original review posted by user Sep 13, 2017 Began – 7/13/17 I only used Nite Owl because Thermador uses them as their approved repair...
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I was told something akin to “We might be able to make it in the afternoon.” However, I was adamant that I could only have someone at the house in the afternoon from the start. One would think that they would try to find a day where they could accommodate my schedule. On the morning of the...
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Just had a horrible, horrible, horrible experience with them yesterday! I wish I had checked reviews earlier. I got their number by Decor’s customer service, and didn’t even think about shopping around. I asked for fixing 2 out of 5 of my burners. And the guy came and inspected and suggested me replacing some Ignitor parts for...
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