My grandmother (91yrs old) had a room booked for a month now. It's the only Ritz Carlton Suite at this hotel. The room alone cost her $40, 000. I called today to inquire about early check-in and was informed that the current guest in that room will be extending her stay during our allotted time which is two weeks away. We have a private jet booked, so there's not much time to make changes last minute. We specifically chose this hotel because of the dining table setting in the room and additional seating for family while she's in town as well as the location since she's a founding member of the yacht club located right there and so that she wouldn't have to go out in general public with the virus peaking. We were then told that there may be additional cost for extra seating instead of being accommodating due to the inconvenience. There was absolutely no owning this situation and attempting to make it better. She then suggested Econo Inn or something like that down the street with a kitchenette. I've never seen customer service like this from a 5 star hotel. We were booked for two rooms totaling $46, 000 now we're shopping for another hotel. Very disappointing!