7 Sep, 2019 → by ClaimboUser269523
riu palace approved facebook page
1
We are currently staying in Cape Verde at the riu Palace I have spoken today to the assistant manager Pablo regarding a Facebook page set up saying its a approved site they will let nobody put any comments regarding any customer issues the site is basicly saying your hotel is perfect so when customers have issues they are not allowed to voice an opinion in my opinion and many other people we have spoken to they may not come back as it looks like your company are allowing them to run the site for you. Some of the people who we have spoken to would not have come knowing this. The manager said he was not aware of the Facebook page and said it is not approved and would report this. The site needs to be closed as its costing you customers re booking or not wanting to visit. I await your swift response we would book this hotel in a heartbeat again but those who have not been are being put off. Kind regards Adrian Beman