To whom it may concern. The following is a list of the unfortunate events and lack thereof from our trip (Room listed under Claudia Dekers room 1406) June 3-6, 2021. We have approached the "manager", front desk and staff about all of these problems including the "general manager- Alejandro, and nothing was done to rectify any of these issues. Please advise if this is how the RIU hotels treat their customers after spending a substantial amount of money for what was supposed to be an amazing birthday trip for me and my girlfriends. No welcome pack was ever given Sandy floors in our bedroom, never cleaned properly Not enough towels (only two were given for the 3 of us, we had to ask FOUR times for housekeeping to being us more) No bath mat (we had to use hand towel on the floor even though we approaced management and Alejandro about this) We can use the RIU palace hotel (no one ever told us that we could use/visit the Palace hotel next door! This would of been amazing!!) LOUD Construction of building next door (never mentioned prior to booking, we were up very early each day to the sound of building and construction demolition!) No activities (we were never aware of any activities planned or going on by pool/club/bars or beach) No Latino music (considering the majority of patrons are Latino, the fact that Latin music was never played ANYWHERE was biszarre. You would think you would cater to your clientell No organization (front desk staff and hotel staff had no organization and you could tell that no one ever gave you the same answer twice when asked about hotel amenties, activies, functions etc) No name tags for managers (How could a major hotel brand not have name tags on the management staff?? It seems that they do not want customers knowing who they are to avoid having to listen to complaints) Picking up beach chairs early (beach chairs were picked up each day starting in the afternoon at 430pm, this made us feel rushed and uncomfortable. Beach was "closed" before sunset which is why 90% of customers go to the beach at this time) Pool closing early (We were told by the "general manager" Alejandro that ALL pool in aruba close at 6pm so that chemicals could be treating the pool water. He further told us we could risk going in but "our skin would peel and burn" What kind of manger says this??!! Late check out fiasco- must pay 10-20$ for each hour (Although the hotel was not filled to capasity, even after all the aboc=ve grievances, the processes of asking for a late checkout was a nghtmare. Front desk staff says it was $20 per hour for late check out, Alejandro said is was $10, Manager at desk said $15- UTTERLY RIDICULOUS! Covid test was not known (One of the scariest facts was that we were never told about the COVID policy or that the hotel provided tests! By chance we asked front desk and they told us we shoudl of gone 24 hours ago!) Lines to be made for each dinner (for an all inclusive hotel to have lines to get "coupon tickets" for meal reservations is ludicrous! I havve traveld all over the worl on Sandles and Club Med and have never herad such a thing. All inlcusive meals mean just that.) Run out of bread at restaurants (restuarants would frequesntly run out of bread and other side items becasue they had to hold for next meal seating! This was ridiculous and so declase!) No where to eat after dinner (how is there no where to eat after dinner??!! Once we ate our "scheduled" meal there was no where on property after 9pm for even snacks!) No service by beach (no bar/food service by the beach?) Shampoo/soaps/ all not replenished Daily in our rooms This honesly became the vacation from hell. If it was not for the fact that the beach side is breathtaking and the staff by pool and beach are extremly nice and professional, we would of packed up to go home early! Management has got to take responsibiltiy for this madness and improve this hotel as a whole. It is not a cheap place to vacation so none of the above was warranted! Please advise, Sandra Soriano [protected]