Water bill not making sense I've been staying at Unit 137 Montrose Avenue since December 2019 when I took contract was promised I will never pay more than R200 for water because they use a certain water saving system. I stay just my son and i. The first 6 months of my stay i was paying R250 or less for water. Then in July my water bill jumps to R1800 i call the call center and im told they will investigate the matter. Nothing ever happens. I call and send over 7 emails with no response. I then call again and insist on getting a direct number of someone I can speak to regarding this matter im then given Peters number who agrees that its impossible for a family of 2 to pay such amount and I should not pay that amount they will credit it back to my account and he will send someone to my place to check for water leaks. Till today 25 November 2020 no one has come to my place to check water leakages. August my water bill is R660 I decide to go to a couple of my neighbors to find out what their water bill are families of four they tell me their water bill never goes above R250. I call again to call center about this issue and write countless emails get promised an investigation will be done. Till today no one has ever come to my apartment. September and October water bill over R650 for a mom and a 14 year old. I decided the only way im going to get attention on this matter is if I don't pay rent. I wrote an email to let them know that I will not pay rent until this matter is rectifyed and still no response 13 November i get a very rude call from a guy called Johannes. I have never in my life been spoken to so rudely him telling me he is going to hand me over if I don't pay rent and would not even let me get a word in to explain my situation. I told him my account manager Mbali knew my situation and I told I never want to speak to him again they must give my account to someone who has manners and knows how to deal with customers and dropped the phone he tried calling again and I never answered his calls. I called Peter and explained the situation and he promised me he will handle the situation and yes there is definitely something wrong with the amounts it definitely doesn't make sense he will send the caregiver the same day to come check for leaks or what is the problem. Its the 25th November still waiting for someone to come check. I don't even bother calling the care giver anymore because his phone is never picked up. Johannes calls me again on the 16 November he tells me an investigation has been done and the bills are correct. I tell him its surprising this investigation has been done yet no one has ever come to my place to check what is going on he tells me to hold on he is going to check what is going on and he comes back and says he will call me back and never did. 23rd Johannes calls me again and I tell him I need my account rectifyed before I even pay he tells me he will send an email to Peter and find out what is happening and on 25th he calls again and says Peter says there is nothing wrong. I have never had someone come to my place to investigate the water problems I've been complaining about since July. I have written over 25 emails and all of them have never been responded to. I really don't know how to fight this problem any more. I'm frustrated family of 4 don't even pay as much water as I pay i do laundry 1 a week we bath once a day I drink bottled water how much water could I possibly consume to make a bill of R1800?