Update by user Jul 23, 2021 I haven’t yet. I am though going to contact the Better Business Bureau since they have yet to reimburse money or cancel the order on an item they never had in the first place when I made my order! Original review posted by user Jul 21, 2021 I’ve tried buying multiple...
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Update by user Jun 13, 2021 Sam Ash ‘just’ got back to me after my 3rd attempt to contact them. Original review posted by user Jun 12, 2021 Hi there. On August 15th, 2020 I bought a Michael Kelly Hybrid ’55 Guitar with Fishman Power Bridge. I purchased it online from yourselves as an open box item...
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I was needing information about Focusrite recorders. The guy spoke to me in a humiliating mode, treating my questions as if I was an idiot. When I tried to object to his attitude, he plain left, saying I should complain to his manager. User’s recommendation: Keep away from this jerk.
I spent over one hour yesterday, Sat. 13 July 2020, at the Kendall, Miami FL Sam Ash store waiting for help with a purchase. I directly asked for help several times. I patiently waited while salespersons ignored me and attended to other customers that arrived after me. I arrived at 12:01 PM, one minute after store opening...
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I attempted to send an e-gift card to my son. It’s currently somewhere in limbo, but my credit card was charged. I called customer service and was on hold for 22 minutes, then disconnected. Now I’ve been on hold 28 minutes. The total hold time is creeping up toward 1 hour.
