I am an understanding person. It took 7 calls on 4/17 before I was able to finally speak to someone who assisted my return of medical supplies. Of those 7 calls: One person accidentally hung up on me in the middle of their sentence One person had a phone with such poor voice quality I was forced to hang up because I could not understand them Once I was transferred to the wrong department Once someone picked up my call and then immediately hung up Twice I was hung up on while I was still waiting on hold (once of which I was on hold for nearly 25 minutes) That's okay, I am an understanding person. On my 7th phone call, I was able to submit a request to speak with someone directly about returning my supplies, but it would take up to 2 weeks in some cases. Two weeks passed, but there was no phone call. They must be busy with COVID-19, it's okay. I am an understanding person. 16 days after the initial phone calls I had, I received a call from the supply team on May 4th. I informed them that I wished to return my supplies, and they were extremely helpful. I informed them that I had the original two boxes of supplies they gave me, and I would be returning both. They asked if I could fit the materials into one box, but it was impossible, as both boxes were filled to the brim with supplies, and I did not have a box big enough for both. I informed them I would need two shipping labels, one for each box, and they said they would arrive within the hour. I thanked them for their time, and awaited the e-mail. The e-mail arrived, but there was only one shipping label. I waited several days for a second e-mail with the second shipping label, but it never came. We all make mistakes, I am an understanding person. I called customer support on 5/7, and informed them that I had only received one shipping label. I told them that I had two boxes of supplies, and would not be able to fit them into one box, and requested my second shipping label so that I may ship out the supplies immediately. I was told by the representative that I could print out the same shipping label and use it again for the second box. I questioned this statement, and asked that they repeat what they said. You can print out the same shipping label and use it again for the second box, you don't need to have a different shipping label. I restated what they told me, and asked them to confirm if what I just heard was correct, and they said yes. According to the representative, I could just use the same shipping label for two different boxes, and UPS would take both packages. Today, 5/12, I went to UPS to ship out both packages with identical shipping labels, as I was told to do. I was only able to ship one package as "You need a different shipping label for each package." I've never had so much go wrong with 9 phone calls, but I am an understanding person.