Good morning My Account #C816488 Telephone [protected] 1) I notified Comwave @[protected]@comwave.net that I had a change in banking information. I requested that they not submit auto withdrawal using my old banking information on Comwave's file. 2) Withdrawal was submitted to old bank regardless. This resulted in $45 NSF penalty at the bank and a $25 penalty on Comwave's end. 3) I paid the $9.25 amount owing on my invoice and notified Comwave via email with a copy of a screen shot attached as proof. 4) I contacted Comwave customer service about this NSF situation asking them not to penalize me on their end and asking for a refund of the $45 charged by my bank. 5) They proceeded to write me a nasty email quoting parts of a contract I have never seen stipulating that Comwave would not be held accountable for a debts incurred by a third party. They further told me that they had not received any email from me regarding a change in banking information (basically calling me a liar). They also demanded for payment of $25 for nsf on their end. THEN THEY CUT OFF MY SERVICE WITHOUT WARNING..BANG..DONE. 6) I sent them 3 subsequent emails one of which contained a forwarded copy of the email I had sent to [protected]@comwave.net as proof of my original request not to submit payment request to my old bank and that I had new banking information. Would you please investigate and remedy this situation at your earliest convenience. My payments have never been late and have always been paid in full. I want my services reinstated; the $25 NSF fee foregiven and some compensation toward the $45 NSF I have been penalized by the bank. I am a senior citizen on disability and this situation has caused me a great deal of grief and anxiety. I can be reached by email at kate.[protected]@gmail.com. Thank you for taking the time to consider my request. Best regards, Kate Elliott-Ross