I ordered a very large shipment from Zappos $8000), and because I had just moved, I misplaced a few packages and didn’t realize I had received them. I then called Zappos and told them I found the packages. I then found that Zappos had put a hold on my account for fraud after this, even though I...
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My problem is all the New Balance running shoes I purchased there seemed well used and reconditioned. Zappos has a 365 day return policy so many runners take advantage of that policy and run in them for several hundreds of miles over several months and return them. New Buyers then unwittingly buy well used shoes cosmetically reconditioned...
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SO, I got an email from Zappos yesterday stating: “We are writing to let you know that there may have been illegal and unauthorized access to some of your customer account information on Zappos.com, including one or more of the following: your name, e-mail address, billing and shipping addresses, phone number, the last four digits of your...
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I am very disappointed in this well known company, after the fact of paying for fast 3 day shipping it was shipped out a day late and I recieved it on the 4th day instead of the 3rd, so therefore I was unable to wear the fabulous ugg mocisans as a well known instock and fast shipping...
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I called Zappos to experience their legendary customer service. I asked what was the process for buying a suit. The rep began reciting the Zappos return policy to me. Since, ordinarily, suits are all about fit, form and tailoring, I asked if Zappos had relationships with or recommendations for tailors. The rep said, “If the suit doesn't...
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