I have been trying to get a palm springs hydrojet replacement inflation hose now from your company for well over 7 weeks now. When I initially ordered the part I was informed 10 days later my order was cancelled due to no payment... This was untrue! I had to send evidence from my bank in england to prove I had payed for it which seemed to sort it out. My order was was then accepted and shipped out from bestway italia. I recieved the inflation hose on Monday 30th of September and I tried to use it.. It was the wrong fitting? Since then I have emailed them numerous times to get the right part sent but I'm not getting any reply back. When I ordered this it was so I could have the last few weeks of summer to use the spa but that has gone now. Also I paid £700 for this and now cannot use it because of a lack of communication and very bad customer service. To say we are disappointed is a understand to say the least. It might only be a small order but its something I cannot do without! Please please sort this out