I called back in December 2018 when I went online to pay my monthly payment. My husband and I were both covered by Tufts through the Connector. Suddenly my payment had tripled. I called customer service and spoke to a woman who callously informed me that that was just going to be my payment now, because the connector had used state records to update my income information and adjusted my payment-- WITHOUT NOTIFYING ME. This is completely unethical. NO ONE but the policy holder should be able to change that information. My husband needs insurance or his insulin costs $700 a vile, and without it he cannot function, so this woman helped me re enter our income info, and told me that I would just have to get on my work's plan, which I cannot afford, but the Connector thinks I can because they don't consider people's expenses! It's insane. So I kept my husband's coverage because without it he could die, and here it is March and I have nothing, because I can't afford the insurance through my job, nor is it an open enrollment period. So my health is falling apart because the connector thinks they know more than I do about my finances, and this lady basically told me "tough luck" and to kick rocks. Unbelievable. Sad, and archaic of our country, especially a state like MA that's supposed to be so "progressive". This is the fifth time now by the way, that the connector has screwed my coverage up completely with their incompetence. It is like a full time job dealing with these people, and they don't even pretend to care. If I could afford coverage elsewhere, don't you think I would, just to not deal with these loons?!