I was browsing an exercise dvd on Beachbody's website, started to order and changed my mind and I did not complete the order online yet it went through. I phoned the customer services line first thing this morning and spoke to Jacob who advised me that he could not cancel my order, that I would have to wait until it was delivered, refuse delivery and that when the parcel was returned to Beachbody I would be refunded. To say I was angry and astounded would be understating it, I asked to speak to his supervisor to be told that there was no-one available as the supervisor/admin staff only work week days, that he was the only person working there and that he would forward my cancellation request tomorrow to his supervisor who would then action it. I asked for an email address for complaints and Jacob put me on hold while he found the information, he eventually came back and advised me that he had indeed spoken to his supervisor who would cancel my order and I would receive a full refund. I asked how he was able to speak to his supervisor if he wasn't there and Jacob told me that he had phoned him on his cell phone. After reading some of the complaints online I seriously doubt that my cancellation will be processed at all if the phone call I have just experienced is anything to go by, I have emailed them but I don't have faith in their customer services at all. I still don't understand how the order went through when I had not finalised it and have been left incredibly upset and frustrated by the whole affair.