I cancelled my order for a pa birth certificate on 10/26 /16 and was told my refund would be released within 48 hrs and as of 11/02/16 it.. They still haven't released the funds when I call the customer service number [protected] and wait for 20 minutes I'm told there is nothing they can do because its in the state of pa. But was told it would be after the 1st of the year before my order was processed I cancelled .. vitalchek says that they have no way to help me recoup my 48$ I paid and said to contact my bank..at this point it appears vitalchek doesn't want to help me further