These are just some of the 16 emails I have sent to your company asking for the refund of $53.35 for 1 dress I returned at my own expense and 1 dress I never received. I have been promised on every occasion that a refund would be given but it is now 6 months I have been asking. Surely this is not the way your company should be operated. Sent from Yahoo Mail on Android ----- Forwarded message ----- From: "alisa.xu from Stylishplus.com" To: "[protected]@yahoo.co.uk" Cc: Sent: Tue, 4 Dec 2018 at 2:01 Subject: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Dear Customer, We are sincerely sorry for the inconvenience to you. Regarding your order SP15473, we have marked your refund as urgent, our financial department will process your refund ASAP. We promise that you will receive your refund, and we will be here all the time to follow up your refund till you receive it. A thousand thanks for your kindly understanding and patience. Enjoy your blessed day. Best regards, alisa.xu Customer Service Team www.stylishplus.com =========================================================================== Stylishplus Resolution Center In any case you are not satisfied with our customer support's response, you can file a dispute by going to our Resolution Center: Your case will be taken care of by our dispute management team in first priority.