On behalf of my disabled spouse Larry White, ID# 1137575. Mr. White has a subscription and it was stipulated on his application and approved that he have difficulty ambulating. the request for a lift was a priority. For the last several weeks he has been picked up and brought home in your green and yellow cabs causing pain and discomfort., not only that the drivers from several different companies cannot speak English or have no a sense of directions. often they are lost. Wednesday 10/16/19 Larry did not get home until 9:40pm when his pick-up is normally 6:45pm or 7pm arriving home no later than 8:15, the driver called and told Mr. White he was somewhere on Pelham Pway in the Bronx, . After an hour I called the main line and was informed that the vehicle had broken down (hmmm) Mr.White was not informed. Today the driver that was sent was rude, threatening my husband to call in a no show all because he informed the driver he could not walk all the way to the corner and to come in front of the building. You have to be mentally and spiritually ready to go to appointments like dialysis or chemo-therapy and going you don't need no miserable and aggravated driver, and returning from such treatment you definitely need educated drivers that can understand a GPS system. I ask that you please send Mr. White a truck with a lift and drivers that can speak and understand the English language. Thank you