Marco Fausto was my service consultant and allow me to say that he is an exceptional member of the BMW team. He immediately scheduled my service at the earliest possible appointment at my convenience. Once I arrived for my scheduled service, Marco immediately took me in and went line by line of every service my vehicle would see that day. He personally scheduled a follow-up appointment and provided me with an option of a possible loaner vehicle. He personally sought my satisfaction and exhausted all means to provide the highest quality of service. He is a true professional and should be commended for his expertise and willingness to always support the customer.