I purchased my Powerbeats less than 6 months ago for $200. I called apple to have them service them under warranty; they wanted to charges me 100 + 6.95 shipping. I refused to pay and the first agent kept acting like he couldn't hear me and that the phone was going out. I will never buy anymore beats. The agents will tell you there is no one else for you to talk to because they are a senior advisor and they must obtain payment to proceed.