I was picking up glasses from 2 hours away. I called to check closing time before leaving. The rep said six but I told her that the web said 7...she replied ok at 7 then. Of course when I made it at 6:30 they were closed. On top of that she told me without an appointment she would hand them out the door to me without checking to make sure everything was fine. If an appointment was necessary, they could have told me that after me ordering my glasses or on the text to pick them up. Sad after me spending over $800 with them. My old glasses broke so I really needed the new ones. Oh well...I wont be a customer nor recommend them to anyone. This is the one in Pearland, Texas off of 288. No class at all! User's recommendation: Don’t go there.