Dear Sir / Madam, I am extremely upset by the way or protocol that the billing customer care consultant is dealing on starHub reminder payment. I had made 3 attempt calls to reach out StarHub on 31/1/[protected]@3.15pm so to enquire why I received a letter of payment reminder after 3 years? As I told one of the care consultants that I had personally settled all payments at StarHub Plaza Singapura office in 2018. However, he said he was unable to handle it and need to transfer me to starhub cable section, also told me that his Customer care manager is not available when I requested to get any manager to look into this bill issue. After he transferred my call to Customer Service but the line kept playing music of starhub. Can some one assist me because I think this reminder payment is ridiculously annoying as I said I had settled in person at StarHub Plaza Singapura office in 2018? It has been causing me unnecessary time and effort to reach out to starhub! Please call me at +[protected] Best regards, Leong