I purchased a phone from Rite Aid - box said service starts at $35 - went online to activate - would only let me get the $80 package. I went to Pinzoo, purchased pin card - activated that way. (Net 10 no help!) I send the phone to my mother in TX. They gave her a recycled Houston TX # - she received 15 calls in just as many states from people she'd never met. She tried to use the phone to call out - it cut out every two minutes. When I called Net 10 about it, I was told all she had to do was reset the phone (Text a #). when I asked how that would fix the phone # issue, she said that's all she could do and then proceeded to lecture me on swearing (I called the phone CRAP!) I told her I wanted a refund since the phone didn't work and the phone # was bad and of course was told no refund. I fdo not recommend to anyone - and I WAS a customer for 10 yrs. - they have gone to Hell in a handbasket! Pat W