I had missing issues of People since 2017. I contacted customer service thru email. I was given an apology and the subscription was extended till 8/2019. I have not received any issues for 2 weeks. I was just on the phone with Lisa from customer service, and was asked to call back in 2-3 hours and ask for an account specialist. Why was I told by customer service in 2017 (no name was associated with any of customer service emails I had sent or received) that my subscription would be extended! So I cannot tell who sent the responding email stating that the subscription would be extended. This seems like People magazine is not honering their word. I will be calling back to customer service shortly to talk to a specialist. William Donahue 14965 Hudson Road Milton, DE 19968 Or call Maryann Donahue [protected]