I am a provider and have made every attempt to get my clients' mental health claims paid and they keep being processed incorrectly and am incredibly fed up using my time on this and how upset I am that this is now going to affect my client and her care. No one will give me contact information for another department or how to submit a claim. I am so disappointed and ashamed of Humana's service and response for providers and taking care of their customers. Other counselors have said "Human and (another one) are the biggest challenges!" I just sent an email with all the required information on October 6th for this to be investigated through an email for Human and got a response to give them 14 days to reply. Nothing. Emailed them again a few days ago, got an email today saying they can't find my email from October 6th! So fed up!