I ordered a paint by number kit from their website on 4/9/20. My credit card was immediately charged. By 4/20/20 I had not received a tracking number or my order so I contacted the company and requested a refund. Their website states they follow up in 24-48 hours which is not true. I emailed again 4/20/20 and 5/12/20 and have not received a response, my order or a refund. I am fighting the charge with my credit card company.