I paid in full for a 1 year insurance policy in advance for my Galaxy s8+. When I dropped the phone and the screen cracked, I filled a claim online. They then instruct you to have another form filled and notarized . I resent it via email and fax just to be sure but still no reply from anybody in the company. The damage happened February 4th, 2018. To date, June 30th, 2018 I have not received a reply, a reaction or an acknowledgement of the claim but, I did receive direct marketing offering me a discount if I renew the policy now ... meaning while they are ignoring me. some nerve. I would recommend you don't use this company, It is a waste of money and your time. By taking my money and making me believe they are for real, I was thinking I am covered and so now i am out the money and I have to pay in full for the screen repairs. DO NOT USE THIS COMPANY. Its a Scam