My Norelco series 7000 shaver broke where the shaver blades are locked into so i called customer service and told the representitive that i needed the ENTIRE shaving head, the blade retainer that locks onto the shaver body and not just the blades. I was told by the representitive that that was what i was getting so i ordered and all i recieved were the blades (shaving head), not the blade retainer which is broken. In my second call i was told you cannot buy the blade retainer, only the blades, therefore my blade purchase was worthless to me. I must now buy a new shaver and i will not need the blades that cost $53.12 which includes shipping. My understanding is that shipping is not refunded and 15% of cost is not refunded also, which is not fair as the error was on the company representitive and not a mistake on my part. This is my complaint!!