I ordered flowers from Blooms Today for Valentine's Day 2012. Blooms Today did not deliver the flowers. I got in soooo much trouble. Blooms Today did not apologize, make an attempt to right their wrong but had the gall to offer me $10 off on my next order. Mother's Day 2012, I ordered flowers for my mother and my sister. My mom calls me asking why I didn't get her anything for Mother's Day. I explained to her that I sent flowers to her and my sister. She told me she didn't get any flowers. Blooms Today sent me a confirmation letter saying the flowers were delivered, wow what a company full of liars. Did they not think I would find out the flowers did not get delivered? No business ethics, integrity or concern for their valued customer as they call me. My mom was really hot with me. I called customer service a lady answered the phone and before I could say anything she said call back in 5 min and hung the phone up! wow poor customer service!. I called back talked to another customer service rep. she was nice. I demanded my money back and told her of my encounter and that I would never order from Blooms Today again. She sent me an email apologizing and offered me $10 off my next order. there will never be a next order to Blooms Today. Blooms Today cannot give me free flowers. If you don't want to be in the dog house or have your feelings hurt please don't ever order flowers from Blooms Today.