Since the purchase of my vehicle, I have been getting my car serviced, timely, at the Kia Downtown Los Angeles Service Department. However, when I took my car in for a routine oil change this past Monday, April 30, 2018, the service representative informed me that my oil changes would no longer be free because the "new owner" claimed that it was not in his financial well-being to continue to honor this complimentary service. Furthermore, the sales representative stated that because the promotion was only a certificate provided at sale, and not outlined in vehicle owner's contract, the company did not have to honor it. Now I'm not an attorney, but I do understand liability and terms and conditions of contracts, so I'm not going to argue that point. However, in terms of CUSTOMER SERVICE, I am extremely disappointed with the service I received. I did NOT receive a courtesy call that the "Lifetime Free Oil Change" service that was promised with the purchase of my vehicle is VOID. Had I been made aware of this, I would not have taken my vehicle to Kia Downtown Los Angeles for service!!!! This location is not convenient for me to get to!!! Before the service representative informed me about this, he had suggested I get the recommended 30,000 Mile Maintenance, in which I had agreed to do that same day. After I learned that my oil changes would no longer be complimentary, I declined service! Not only will I not return to Kia Downtown Los Angeles Service Department, I will not be having my vehicle services and ANY Kia dealerships. I will not consider trading-in my car for a new Kia. I will not recommend Kia to anyone looking to purchase or lease a vehicle as well. This might not mean anything to you, as I am only one person. However, keep in mind, I only considered purchasing a Kia in the first place, because my mother has a Kia and was pleased with the vehicle and the service she received. I'm saying this to say, customer opinions, recommendations and complaints DO IMPACT YOUR BUSINESS!!!