The status of the order in my gathered warehouse folder has been waiting for vendor to send out for a month. I have spoke to both taobao and logistic CS for a month telling them that with that status I cannot arrange forwarder to deliver to me. Also I had give proof of receipt from vendors logistic that warehouse had received the goods but did not change the status in my gathered warehouse folder so I cannot arrange and delivery on my side. A month later .. the status is the same and nobody can help me at all. I just spoke to your HK CS Ms Hua and she said I need to wait a week for the warehouse to check if the goods is still in the warehouse. Ridiculous! During this one month I have arranged 2 deliveries to myself with new purchases. So tell me what is wrong ? Did you warehouse steal my goods and create this problem ? I am loosing my patience on this. Clare or Ms Ng User's recommendation: Taobao sucks on their CS services !!! Most of them are rude and ignorant and irresponsible!