Everything they are saying is true - this product STINKS! My hair felt dirty and disgusting and didn't look clean OR healthy. I cancelled my subscription and sent my product back and they continued to bill me 2 more times. I have contacted the company numerous times regarding getting my refund for product they received THREE MONTHS AGO! I finally filed a BBB Complaint and will be filing a charge back with my credit card company to get my money back. STAY AWAY FROM WEN!!!