On May 27, 2021 I received a deposit of Casino winnings from MGM casino in the amount of $7861 I requested that the funds be sent to my AccountNow checking account ending in 9812. I was told that my account was blocked and restricted and that I needed to submit documentation identifying my identity my address and where the funds came from.I didn't d upload the requested documents where they were received on June 3, 2021. I was then told by their customer service representatives of account now that it will take five business days for my funds to be received and then I will have access to my account as of today I have not received my funds And my account is still restricted and blocked. The customer service representatives are not very fluent in English. At this time I feel I am being scammed for my money and not given any answers as to when my money will be available for me to withdraw. I am requesting your assistance in resolving this matter.