In 2017 we fell behind on our mortgage by 2 months. We had an escrow overage in 2017. In feb 2018 we went on a forbearance plan to catch up on our mortgage. Not only by march 2019 we were still behind on our mortgage but behind in escrow. This company stole 9500 from us. We have 3205.50 sitting in our bank account since may 2019 that they still didnt take for payment. We are now caught up and have the ct state senator involved and the state attorney general involved. This company cant lie to them. They continue to do sneaky business stealing money from their customers. I would not recommend going with nationstar aka mr cooper. DONT TRUST A WORD THEY SAY THEY ARE LIARS. ALSO THE LADY KEISHA SAID THAT MONEY IS OURS IN THE BANK LOL GUESS WHAT LADY THE MONEY IS GONNA SIT RIGHT IN THAT BANK ACCOUNT!!! IM NOT STUPID I WONT TOUCH A PENNY OF IT. DONT GET A MORTGAGE WITH THIS COMPANY. GOD BLESS