Whenever I’ve paid my mortgage a few days late I get $19.39 late fee, but when I pay it I get a notice back where company does not apply fee and then expects me to pay an increased amount because of them not applying the fee I’ve paid.
I am very angry that my mortgage was transferred, bought out or handed to Mr. Cooper. This mortgage company is not even backed by the Better Business Bureau and has had several lawsuits against them. I am pissed beyond belief that I have to deal with this crooked company! I have excellent credit and have never ever...
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Upon having my home loan sold for the 3rd time we landed with Mr. Cooper. I have been trying to get my home owners insurance registered with them for about 6 mos. My agent has sent the proof of insurance 2 times and will be sending it a 3rd today. I have tried to reach a human...
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Escrow increased one year ago, when we asked Mr cooper why? they don’t have an answer. Then we were transferred to their escrow dept and they didn’t know either. we then call our local tax collector and she said our property tax only increased by about $4 for the year. Then we called the company that has...
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So I’m in the process of refinancing and the title company requested a payoff from Mr.Cooper. Little did I know that Mr.Cooper charges a fee of $25 to anyone requesting payoff by fax or email. They said they don’t charge for mail but it’s actually cheaper to email/fax but that’s just another way they’re screwing their customers....
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