2 Sep, 2019 → by ClaimboUser75408
Model rzt 42

1

I purchase my Cub in July 2012 and within the first two years had to replace hub bearings. Worked good until Aug 2016 with 115 hours the clutch and hub bearings were bad again. It was covered by unknown, Cub says they did not cover it and my dealer said warranty covered it. I asked at that time if it is normal for the clutch to go out at 115 hours. The owner informed me that he usually don't see clutch problems till around 400-500 hour range. I ask when I got it back if will have another issue with clutch and was told no ! The repair was done in Sept 2016. Here we are in Aug 26, 2019 at 236.1 hours (121 hr) since repair and clutch out again. My dealer says he can't help me but this is not normal! I called the Cub Service tech line and got some young gentleman and he blamed it on my maintenance, not even seeing the mower. I ask him to sell me over the phone to buy another one. His response to me was we are the #1 selling brand out there and that was it! Wow! What a selling scheme. I ask him also if it was normal for the clutch to go out at such hours and he also stated NO! He told me can't help because out of warranty! I ask why because they have never fixed the problem yet? He then continued to blame my maintenance. My unit is super clean as my dealer has commented and the techs even commented they liked working on my because so clean. They did make my decision on a new mower purchase very easy to eliminate Cub Cadet! Horrible purchase with no SERVICE! Don't waste your money!
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