Absolutely the worst experience ever. I ordered a Premium True Romance arrangement to be delivered on 2/10/12 to avoid the Valentines Day rush. Not only was the arrangement late anyway, they never called to give me a status and the arrangement they delivered was completely different than what was ordered. It was delivered with a generic red glass vase instead of the ceramic Silver Reflections vase that was the basis for my choice. The seeded eucalyptus and pittosporum were left out and substituted with lord only knows what, but it was ugly. I called Teleflora customer service and they promised to send a replacement arrangement that matched what I ordered on 2/15/12, but it never arrived, and again, no phone calls from them. A third call to Teleflora to send an arrangement that matched my order, but I have little hope of receiving it or actually getting what I wanted. For the $135 bucks this arrangement cost me, I could have bought a Mikasa, Lenox, or Waterford Crystal vase and put 2 dozen roses in it myself and had change left over. Not only did I never get what I ordered, the magic of the moment has been lost, and nothing can replace that.