I placed an order for the wooden photo album , the page is somewhat confusing , I [in error] chose option 10 , [write you own poem] and chose poem #1 I was sent a front cover engraved Poem 1 . Now anyone with 1/2 a brain would have did 1 of 2 things ~ 1) asked for a supervisor ... and used COMMON SENSE 2) Called or e-mailed the customer [me] to verify So what's happening at the production line is , Preoccupied Employees , that are being leaned on by supervisors to hurry hurry hurry , rush rush rush , faster faster faster So I called customer service , spoke to MARY , totally unprofessional she proceeded to scold me stating "it's your fault" , you chose wrong She in my opinion should be working at the local White Castle drive thru window