I have been having major issues with Boost mobile in the past few months. My phone was overheating & malfunctioning so I sent it in and Boost made me jump through a bunch of hoops without any resolve to get a basic refund. I was contacted by someone who agreed to send me another phone as a stand in while I returned the other. While inquiring about my refund, I was told several different stories, one hand I could get my refund but when I talk to other ppl they said I could not get it. I was annoyed now & it was escalated to where I spoke to a supervisor who said I could get my refund & Boost could send me a new phone, covering the charge of whatever I chose & that I could get my refund in 2-3 business days. Relieved, I waited 2-3 days but got no refund. When I called Boost to address this issue they said the refund was not in the call notes & there was no refund to be had. Basically, this lying supervisor just said that & now I am looking like the liar now bc all the others going through the call notes didn't see this. I was livid.. What kind of company is this which allows them to lie to loyal customers. Mind you, he wasn't the only one to tell me I could get my refund. By this time I am calling all the time, drilling them for my refund bc I was told I could get it all the while my phone still wasn't working. One supervisor tried help & when she realized there was no way to fix the phone, she told me she will call me right back and never did. I was waiting on my landline with a dead phone in the other hand. Boost has a bunch of supervisors lying to customers and giving up on them. Now, Boost has my money and my phone and they 'launched an investigation against the ones who lied to me' We know that's not gonna do anything & the headquarters # was down so I can't file a complaint there either. This company no longer deserves my service... 7+ years of loyal service and I get treated like this. Lied to, put through hoops and people giving up when they can't or wont resolve an issue. Never. Again.