My husband and I moved into a our new home. We are empty nesters so our furniture does not get the wear of most families. We have never treated ourselves in 30 years to new family room and dining room furniture. We went to Thomasville to buy quality furniture (usa made) NOT. They have always or at least I thought a great reputation. We spent over 9K in Benjamin love seat, sofa and up charged same fabric to two morgan recliners. Within the first year the recliners showed wear on the head area and arm area. Customer service in hayward CA said they have never heard of this including the store manager at the Dublin store. Wow we thought how could this be. We live just like everyone else. With the many conversations I had with them Thomasville decided to send a specialist and he tested the leather to be water soluable (surprise)!. Thomasville replaced our two chairs, and love seat and said most likely it will not happen again. Different lot #. Well not true. The same happened all over again so I called with the year. Again very surprised so they sent another person out to inspect. He stated the leather was not protected so therefore it was the way it is and this is normal wear. I was told the cheaper the cost of your leather sofa the more the quality will stand up the more expensive the more wear you will show. I know many people that have leather sofas and chairs for 10+ years and they look great. I am so embarrased when people come over to look at our furniture but it also tells the true story about the poor quality Thomasville is producing. We thought we would have this for many years.