I spoke with the manager in general about my first lead order. I did not officially order any leads. I was told he would get back to me after checking out what was available. He never got back with me. A few days later I saw 60 leads on my email. I did not get a bill until about three weeks later, so I thought the three-year-old leads were free. When I finally got a bill for the leads, I complained that I never placed and order and the manager did not have the right to order for me and charge my account. He maintained that he assumed I wanted that many leads and he took the liberty of ordering for me without my permission. He refused to reduce the number of leads ordered. He is dishonest and unprofessional. I later learned that the mangers make money when the agents buy leads. This company dose not provide any support. They only take an interest in agents who are making money. They are very detached from agents who are just starting out and need individual guidance and direction to get going.