The parcel supposed to come on 30/6, didn't happen, said they cannot deliver and I need to request redelivery. I requested for 1/7, no update since. Called them on 2/7 and file an enquiry, replied saying waiting for the resolution team response and I should have an update by end of 2/7 or Mon. Nothing happened on Monday 5/7, emailed them again and got a reply saying "still coordinating with the allocated driver in regards with your parcel" and update within 1 business day. No updates received so I called on 6/7 asking for an update on where is my parcel, no answer can be given, told me it is supposed to be still with the driver, told me they are still trying to contact the drivers. I asked to talk to a supervisor, they put me on hold for almost 30 mins, nothing can be done still but promised to call me back on 7/7 for any updates. NO ONE called me and NO updates still, I had to call them, they said the supervisor was busy on the phone and will call me back. No further updates since. I called again 8/7, on hold for 30 mins and still not attended by anyone, registered for the call back service as I am tired to stay on the line further. NOTHING happened. Called AGAIN today, 9/7, STILL NO UPDATES (after 7 working days)! Told me will escalate to higher management, put me on hold again, and said they will try to find my parcel asap (every single one of the CS told me that but nothing happens, EVER!!) I am simply asking where is my parcel, and this company cannot give me an answer after 7 working days.