I booked plane tickets online. I do not know what else to call this case, but by all indications it was a real theft! Tickets sent to me by email were for the wrong dates – another month! It turns out, the money was paid, but the goods were not received. They promised to help, but after 2 weeks it turned out that there were 12 days left before the flight, it was too late to change the ticket and they could not help me :- /