I purchased a 3 pack of regular sized mascara last July from an airport in Rome. I opened one recently and it was completely dried out. I did not want to open the other two until I spoke with headquarters. I was informed that since I bought them over a year ago ( but they were never opened), and I had no sales receipt that they could only reimburse me for the retail price of one. So, lesson learned. NEVER BUY THEIR PRODUCTS AT AN AIRPORT - and switch to a company that stands by their products no matter what. I have used mascaras that were over a year old and they were not in this condition. They must have been sitting in that airport for years! I offered to send them all back to them, but they said they were a corporate office and couldn't accept them. No more Hypnose for me. You have lost a customer of over 45 years over this.