I placed an order on 12/06/2020 with order number [protected] and the expected delivery date was 12/09/2020. Which was the reason I placed the order in the first place because I needed the computer for work. I could not work on Monday and Tuesday. I was expecting the computer today so I can catch up on work. I realized the UPS tracking number that was provided was not being updated. We are working from home and if I had known the computer will not come today, I would have tried different stores to see if I can find one. I called the PC Richard customer services and the representative were being rude saying there is nothing they can do. I told them to cancel the ordered so I can try to see if I can find it in another store. The said they can't cancel the order. I need my computer for work and I cannot lose a job because PC Richard do not want to assist.. They can refund my money back immediately if they can't send my computer.