I placed an order for a pair of sneakers on 07/31/17. Two weeks passed by and I never received my order after I received several emails from Hover Kicks notifying me that my package was out for delivery. I called many, many times to the NYC office as well as UPS International service. I was told by UPS my package was stuck in customs with no date for release or delivery, meanwhile I'm still receiving emails from Hover Kicks indicating my package is out for delivery. August 7th I called the NYC office and spoke to a so-called supervisor who gave me the run around. Called him again August 10th, 14th & 15th out of which one of those days he wouldn't speak to me and sent a message with the rep. who picked up telling her to tell me "he remembers me and I will be receiving a refund." Today, is August 24th and I still have not received a refund nor the sneakers. I called again and apparently this Vincent guy was not available and they gave me some guy called Rob who was supposedly another supervisor. Well this guy was worse than Vincent! SMH This guy is now telling me a refund has been issued to me when no refund has been issued at this point. He's also now telling me that I will be getting a refund for $36.00 when my order was for $45.99. He said I will not be refunded the shipping because I refused the package but I never got the package so I can I refuse a package I never received!! REALLY!! Is this how they stay in business by robbing folks? I feel that after one month not only should I get the sneakers for FREE but I should also get a full refund. This dude even refused to provide me with a name of someone or anyone higher than him, all he did during our conversation was antagonize me. So here I am a month later with no sneakers, no refund and no solution!!! I am sorry but I tried to be polite but my experience with this company does not warrant them my respect.