I booked a 5 night stay at the Hilton grand for 6/6/21 thru 6/10/21. After a 9 hour drive to Myrtle Beach SC when i went to check in the hotel had no record of my reservation. the Manger called hotels.com and after being on hold for 30+ minutes, they hung up. The Hotel did not have a vacancy to cover my 5 nights, so I had to find a place to stay. When I got back home, I contacted Hotels.com concerning my problem. They said they would look into it and get back to me. They emailed me to say they were unable to contact the property thus there would be no refund under the contract. I had contacted Hilton Grand corporate office [protected] (Gregory Siegel) and they confirmed they never received the reservation nor did they receive any payment. Confirmation number [protected] For them to say they were unable to contact the property is absurd. If this is not taken care of they leave me no other choice but to take legal action.