Update by user Nov 29, 2018 Sweet Home Vacations did not refund my anything. Replied several times that the matter was finished by giving me the day at the condo on the backend of my stay. I contacted Booking.Com on the complaint and they finally credited me partial refund of my loss. I'm still out money due to Sweet Home Vacation not living up to the contract on the dates involved. Original review posted by user Oct 30, 2018 Drove from Illinois to Florida on 10-14-18 was to check into our condo by 4pm. Went to the location to get keys, ect. found none. Attempted to contact emergency personnel but got little help. Had to go to a hotel for the night at added expense to me till I could contact them on 10-15-18. Found out that Sweet Home Vacation did not pay our condo fees on time and that is why we could not move in. Got into the condo on the evening of 10-15-18 after numerous calls. Lost two days of vacation and Sweet Home Vacation did not reimburse me for the hotel stay even though it was clearly their fault by not fulfilling the purchase agreement on the condo. They seemed to be uncaring about our situation very unprofessional on how they conduct business. Will never go through them again.