My husband made a reservation for our summer vacation. I realized that it was the wrong week. I went online and attempted to change the date. Since I don’t normally do this I couldn’t figure out how to do it. I called customer service and spoke with a rep who helped me change the date. At the end of the conversation I specifically asked if I would receive a credit back for my initial exchange fee she said yes. Well we never got it. So first my husband called and they were completely rude and then I called and received a rude rep named Teresa and her manager named Nora (employee Y4) who basically told me I was lying. In the end they would not issue me the credit. I think the entire thing was a misunderstanding and sometimes because you are dealing with a very long term and loyal customer you just do the right thing. But I guess RCI doesn’t do that. They just keep taking your money. HORRIBLE customer treatment.