I had went back after not tanning for almost a year and once again they were alllllllll rude and they never give you correct information about anything they want your money and they want to SCAM you out of everything it is absolutely outrageous. Now i was promised a instant refund b/c the jwoww lotion broke me out oh well let me just tell you after they told me INSTANT, it was then changed to 7-14 business days! Sneaky Sneaky business I WOULD LOVE TO SPEAK WITH CORPORATE... Dont waste your time with them stick with what you know like i will take my business back to Sunsations!!!