I cancelled my phone service on the last day of the billing cycle. I had to talk to three different foreigners and be on hold for long periods of time. The final rep I spoke to said I would receive a final bill in the mail for $0, since I was already paid in full. When I got the final bill, of course they did not cancel the long distance. There was a charge for the billing cycle starting the day after I cancelled. I called again to have this corrected, only to be met with a very argumentative foreigner. After refusing to correct the issue, and telling me I would receive yet another bill next month, I insisted on speaking with her supervisor. Big surprise, he was also foreign, and also continued to argue with me. I asked if he was reading the same script as the women, because he was giving identical responses to everything. I had to ask him at least 30 times if the would correct the bill and cancel the service. He insisted that there was nothing wrong with the current bill, and I would still receive another bill (2 billing cycles after cancelling). Finally, I got him to say he would wipe out the future bill, but still refused to correct the current one. This is Cincinnati Bell, not India Bell. No wonder so many Americans are out of work. They have zero interest in customer service, and not once did anyone I spoke to try to understand or correct the issue. They simply argue with you and refuse to correct it. I am so glad I cancelled the service (was getting overbilled for three years), and will never consider their services in the future for my home or business. I guarantee that I will get another bill next month, and have to do this all over again. What's more messed up is I don't even have their phone serve anymore, so I can't even use the long distance they are charging me for.