here it is. Two weeks after they said they sent my package again and still nothing it takes a act of Congress to get these people on the phone then they only want to call you back once you make a complaint about them and the only thing they want to do it that time is nothing more to make it right they just want to try to figure out what's going on with the stuff you spent your money on this is a joke I'm over it I've moved on to a better Vape company and it would take some serious making this right in order for me to change back User's recommendation: Good luck.